How do I return an item?

All items (apart from custom orders) can be returned up to 14 days from delivery. Returns must be authorised, so please call us on 0330 058 6479 and we will happily guide you through the process.

Please note, we will only accept products if they are undamaged, unused and in their original packaging. The cost of return is your responsibility and we suggest that any return is covered with suitable insurance and proof of sending.

What is your returns address?

West One Bathrooms Online, Unit D, Davis Road, Chessington KT9 1TQ

When will I receive my refund?

We will refund your money after items have been returned and inspected for resale. For more on how this works, see our Terms and Conditions.